Program Manager - Airport Baggage Handling

Maxim Recruitment is working with Toronto Airport, Canada, to find them a number of dynamic Program Managers to work on various sections and programmes relating to a CAD$2.1 Billion capital works programme running over the next 5 years. 

Applicants MUST have experience on highly complex, high value projects from inception to completion.

This particular construction Program Manager role is to lead a programme of baggage handling improvement works across the whole of Toronto Pearson Airport. 

A passionate results driven professional is needed to join the project delivery team that is expanding Toronto airport to cater for growing airline and passenger growth numbers. 

This is a unique opportunity to join a team focused on baggage handling project delivery that comprises work on the installation of new baggage handling facilities and equipment, related security enhancements and related IT infrastructure installations and improvements as well as the maintenance of existing facilities and their alteration to work with new equipment and facilities.

Work also involves and interacts with improvements to and expansion of baggage reclaim halls and IT facilities

Reporting to the Programme Director, you  will manage the delivery of the assigned projects within schedule and budget and will have up to 8 Project Managers reporting to you on a daily basis.

Projects are multi-year, highly complex and are of high value.  Key stakeholders include many of the big international names in architecture, civil engineering, structural engineering and innovative baggage handling system design and construction and installation.

This Program Manager job role will provide leadership to direct, indirect and peer teams, including the design and construction teams.
This role will deliver superior project performance including oversight and management of the design, development and construction of multiple complex airport baggage handling projects.

Project Details

The Program Manager responsible for baggage handling works will have a remit for the installation of all new, and the modernisation of all existing baggage handling facilities across Toronto Pearson Airport. 

Responsibilities and Duties

The job duties of the Airport Infrastructure Redevelopment Programme Manager comprise responsibility to:

• Deliver assigned projects on time and within established budgets
• Ensure compliance with established project management and safe work processes
• Project delivery: initiation, planning, execution, monitoring and control and closeout of assigned projects
• Maintain strong communication and direct accountability to client groups and broader stakeholders. This shall include close coordination to minimize disruption to daily operations and maintain a high level of passenger experience
• Initiate background studies, reports and design for long term major programs/projects
• Manage assigned project and associated team to provide a high level of customer service within budget and aligned to the airport's strategic direction
• Establish and maintain governance plan for assigned projects
• Direct project design consultant and contractor/construction manager teams through execution of their roles and deliverables relating to baggage handling BHS related projects
• Develop and implement the necessary design and construction procurement strategies to effectively deliver assigned airport projects
• Build and lead a team of internal professionals including outside contractors, engineers and specialists; coordinate all efforts of this group
• Due to high level of operational coordination required, a key accountability will be to maintain a high level of customer focus with the client group both on a day-to-day and long term basis.
• Develop and lead the program/project management process for all client initiatives to include the process from gathering detailed requirements and scope definition to project close out
• Facilitate turnover of the completed project to the business units
• Provide design, construction and project delivery performance to meet budget and schedule performance expectations
• Provide input into Pearson Information Enterprise Reporting System (PIERS) for project performance reporting for review by management and executive team members
• Build positive relationships with internal business units such as Aviation Services and/or Customer and Terminal Services, external users including Government Agencies and Airlines, and key stakeholders in the construction and engineering or architectural industry
• Build, sustain and grow and manage internal project team members providing clear expectations and goals and regular coaching to ensure continuous development
• Model behaviours consistent with corporate values, beliefs and culture

Desired Skills and Experience

• Dedicated baggage handling project programme management experience with organsisations such as BAA at major international airports like Heathrow or Gatwick would be ideal
• Previous experience in a Project Manager or Project Controls or Programme Manager capacity would be appropriate for this Program Director role.
• Advanced level project management skills with experience managing large scale design and construction projects
• Knowledge of project monitoring systems including but not limited to, scheduling, cost and change control
• Demonstrated analytical skills in assessing and reviewing business processes to identify options, best practices and opportunities to improve service delivery
• Demonstrated ability to prepare process documents, policies and project documents (e.g. business case, feasibility study, budget estimates, etc).
• Strong knowledge of design and construction both in general, in airports and in relation to baggage handling design and installation would be ideal
• Knowledge of consultant and construction related procurement practices and procedures
• Knowledge of related government legislation in the areas of construction, fire codes, building codes, occupational health and safety regulations, etc.
• High degree of initiative and creativity
• Exceptional personal drive and motivation
• Strong facilitation and negotiation skills
• Ability to meet tight deadlines and manage multiple tasks and projects
• Problem solving skills to identify, analyze and resolve issues
• Strong interpersonal and communication skills to establish, foster and maintain relationships with clients, co-workers and others
• Proficient in the Microsoft Suite of Office Products including Word, Excel, PowerPoint and Project Management software

Qualifications/Educational Requirements

• Post-secondary degree in architecture, engineering, project management, business or a combination of education and experience
• 12-15 + years of demonstrable experience managing design and construction projects involving multiple stakeholders
• Experience of leading multi-year projects and programs with individual projects exceeding CAD$50 million in value and programs exceeding CAD$250 million to a successful outcome
• Experience in leading projects with similar complexity, ideally in transportation infrastructure, institutional or commercial buildings
• Demonstrated ability to partner effectively with a variety of constituent groups and manage a team of internal and external resources
• Strong people management experience
• Project management certification or accreditation would be an asset
• Must be able to obtain and retain a Transportation Security Clearance and RAIC

Employing Company Overview and Profile

Maxim Recruitment is proud to be working with The GTAA - The Greater Toronto Airport Authority, the leading global hub airport in Canada. 

The airport has plans to deliver over CAD$2.1 Billion in capital works over the next 5 years and can offer stability of employment for many years to come. 

Applications are welcome from non Canadian citizens with relevant experience and qualifications as work permits and Canadian residency can be applied for on either a pernament or fixed term basis.

Additional Benefits Package and Incentives

There is likely to be a 15% of salary bonus attached to this position and a relocation allowance if from outside Canada.